The Dispensary 

Request for Repeat Prescription: Please allow a MINIMUM of 3 FULL WORKING DAYS (not including weekends) to process repeat prescriptions. You can order up to 10 days in advance.

PLEASE NOTE: If you do not collect your prescription within 4 weeks it will be removed from the shelf.

PRESCRIPTION CHARGES as of the 1st April 2018 are £8.80 per item.

The Dispensary is open at Probus from 8.30 am until 6.30 pm Monday to Friday (except Bank Holidays). 

The Dispensary at Grampound is open from 8.30am until 12.30pm on Monday, Tuesday & Friday, and from 2pm until 6pm on a Wednesday (except Bank Holidays).  This branch site is closed all day on a Thursday.

The Dispensary telephone lines are open to answer queries or concerns regarding medication.  Please dial the Surgery on 01726 882745 and select Option 2.  Unfortunately, we are unable to take requests for repeat medication over the phone.

The Dispensary liaises closely with the Doctors, Practice Nurses, District Nurses, Receptionists and Administrators.

Dispensing facilities are available for most patients who live more than one mile from a chemist. You will be advised of your eligibility when you register as a patient.

Below you will find details of a variety of ways to request repeat medication plus details of the additional services and information available from our dispensary.

Delivery Service

Regular repeat medication drops are made to the following locations on Tuesdays, Wednesdays, Thursdays and Fridays: Tregony (Post Office), Roseland Parc, Summercourt Surgery (Memorial Hall), Grampound Road (Shop), Ladock (Shop), Sticker (Londis) and Tresillian, (Shop - Mary's Pasties), Probus Garage and Grampound Village Store.

If you would like to collect your repeat medication from one of these locations and you pay for your prescription, we will need payment with your repeat prescription request before we are able to send your medication. If you do not pay for your medication, please contact the dispensary and inform them the reason why you do not pay in order for us to update our computer system before we can send out your medication.

In addition, a delivery service is available for patients who are housebound and further information is available from the dispensary regarding this service.

Emergencies

If you have any problems, queries or difficulties, or if you have accidentally run out of your medication, a dispenser will be available to offer advice and assistance. Please contact the dispensary through the usual Surgery telephone number and select Option 2. 

Health Awareness

We have a team of very experienced and fully qualified dispensers who liaise closely with other members of the Practice team, including the doctors and practice nurses. Healthy living advice is available upon request, along with a wide range of supportive literature and leaflets. The Dispensary aims to ensure that all patients receive excellent patient care, including regular check-ups and regular tests as required by the doctor.

Queries & Questions

If you have a query about any aspect of your medication or care, please ask a member of staff. If they do not know the answer, they will speak to the appropriate person and get back to you within a reasonable period.

Prescriptions:

For those patients that order online please be aware as of the 02 JULY 2018 the Surgery switched all Online Prescription Ordering to ‘The Waiting Room 2’.  (THIS DOES NOT AFFECT PAPER REPEAT PRESCRIPTIONS).

The ‘mysurgerywebsite’ link on our website has been switched off. 

Why are we changing?

• The Waiting Room provides convenient 24hr access to facilities previously available only by telephone or by visiting the surgery.
• The Waiting Room enables patients’ access to Appointment Requests as well as Medication Requests.
• Using one online ordering system will help to streamline the Dispensary’s prescription processing as well as offering an enhanced service to you the patient.

What do you need to do?

You need to register to use ‘The Waiting Room 2’ To do this you need to:

• Ask Reception for an application form to complete
• Provide Identification for example~

Driving Licence

Passport

Birth Certificate

Marriage Certificate

Utility Bill

Bank Statement

(Identification is essential as you will be accessing private information)

Once you have done this you will shortly receive a verification email, followed by your account codes to enable you to register.

Dispensary Information Leaflet

Please click here to access our Dispensary Information Leaflet.

Repeat Prescriptions

Repeat prescriptions can be ordered quickly and easily through a variety of methods listed here:

Royal Mail

Prescription requests are made using the prescription counterfoil provided with each prescription. Please clearly tick the items that are required and post to the Dispensary, Probus Surgery, Tregony Road, Probus, Truro, TR2 4JZ or Dispensary, Grampound Surgery, Mill Lane, Grampound, Truro, TR2 4RU.

Hand Delivery

Prescription requests are made using the prescription counterfoil* provided with each prescription. Please clearly tick the items that are required. This slip can be placed in the post box provided just inside the main front doors at Probus or Grampound Surgery during working hours, or placed in the post box outside of either premises (on the right hand wall of front door at Probus) outside of working hours.

Fax

Prescription requests are made using the prescription counterfoil* provided with each prescription. Please clearly tick the items that are required. This slip can be faxed at any time of the day or night to Probus on 01726 883945 or Grampound on 01726 883536.

Internet

Repeat prescriptions can be ordered through the website below:

https://thewaiting-room.net/

Monthly Prescriptions

Please ensure that you do not run out of medication by ordering your repeat prescription in plenty of time. We require at least two working days' notice (not including weekends). During busy periods, such as before and after Bank Holidays, we would appreciate being given extra time. However, please do not over-stock or "stock up" on medicines.

Co-Ordination of Monthly Prescriptions

The dispensers would welcome the opportunity to liaise with any patient to co-ordinate their medications so that they can all be ordered regularly once a month. Having different medications due at different times of the month is time-consuming for patients and their carers and often necessitates more than one request and trip to the surgery premises every month.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.  Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

NHS charges

From 1st April 2018, the charges are:

If you have to pay for 4 or more prescription items in 3 months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.  The charge for a single prescription item is £8.80, whereas a three month PPC will cost you £29.10 and a 12 month PPC £104.00.

There is further information about prescription exemptions and fees on the NHS website

Please allow 72 working hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.

You can order your repeat medication online via this website by clicking on the link at the bottom of the home page or via the waiting-room website.

In order to use the Waiting-Room website, you must provide us with an individual email which will be stored on your medical records, please ask at Reception.