Mission Statement

' To improve health,well-being and lives of those we care for '

COVID-19 VACCINE UPDATE

Friday 15 January 2021 - 09:00am

Arbennek PCN (Probus, Roseland, The Clays and Brannel Surgeries), are very pleased to announce that we have been given confirmation by the Governing Bodies that The Clays GP Practice, in Roche, has been given designated site status to commence COVID-19 vaccines.

We are in urgent discussions on when, and how many, vaccines will be delivered and once we know more we will keep you all informed.

We will contact each person individually as soon as we get vaccine delivery confirmation, (following the cohort plan as advised by JVCI, as to who and when patients can be vaccinated), and would kindly request that you do not call us in the meantime.

We will also be given vaccines for our patients who cannot travel, or who are housebound.  There are plans in place for this.

We envisage that vaccinations will start next week.

Many thanks for your patience, and continued support.

Dr Murthy

DO NOT COME TO THE SURGERY unless you have an appointment - if you are asked to attend the surgery by a Clinician please wear a face covering/mask, as per the new changes to the Government Guidelines - this is mandatory.

For information on face coverings, please CLICK HERE

IF YOU HAVE A DETERIORATION IN SYMPTOMS, OR ARE WORRIED ABOUT CANCER PLEASE TELEPHONE THE SURGERY

01726 882745

Please do not attend the surgery if you are showing symptoms of coronavirus, please telephone to speak to a GP.

HOW TO ACCESS SERVICES DURING COVID-19

Covid-19 has affected everybody in our Community and here at the Surgery we are following national and county wide guidance on how to keep our services running safely for patients and staff. 

To access a GP we have moved to a Telephone Triage system, which means that your initial appointment will be booked in for a telephone call back with the GP, and this allows the clinically trained staff at the Surgery to assess health concerns over the phone and manage them in a safe and timely manner. If the clinician feels they need to see you, they will book this appointment for you and can also offer you a video consultation.

You can still book a face to face appointment with the Nurse or HCA as required, but some services may not be available as we are prioritising seeing those patients who have not been able to attend the surgery due to the initial restrictions imposed on the health service.

Ways to book appointments (NOW UP TO 4 WEEKS AHEAD):

•      Telephone the surgery
•    Online through the NHS App or SystmOnline (you will need to register for these services, details further down this page of our website)

 Other services in place:

•    eConsult – This service is available for people who want advice from your doctor, self-help information or have an administrative request. To access eConsult you will find the link to get started at the top of our website homepage 

At the end of March we were delighted to welcome two new additions to our team.  Mark Gill and Henry Sullivan who are both experienced Paramedics, and will be assisting the on-call GP each day with urgent clinical problems. 

NEW ONLINE SERVICES TO ORDER MEDICATION, BOOK APPOINTMENTS AND ACCESS PARTS OF YOUR MEDICAL RECORD

We have now successfully completed our clinical system change to SystmOne. Before the change we informed you that the new system to order your medication online would be through SystmOnline.

We are now live, however we recommend accessing our online services through the NHSApp.  This can be downloaded to your mobile through the app store (you may find this the easier option, if you have a Smartphone), or through the following website:  

https://www.nhsapp.service.nhs.uk/login

You will be required to upload photo identification, but will also need access to a webcam, if you use the website link on a computer.

This service is now live and you can self register for this service today.

For user guides on the NHS App please please CLICK HERE

If you are unable to access the NHS App, the alternative option is SystmOnline. You will need to present in person to the surgery and bring some form of identification with you, i.e. driving licence, passport, utility bill. If you haven't already completed a form to access online services, the reception team will ask you to do so whilst you are here and then they will print off the paperwork for you which will contain the website address to access the system and your login details.

For user guides on SystmOnline please CLICK HERE

Repeat Prescriptions

Dear Patients

We would kindly request that you please allow 5 WORKING days before collection of your prescription.
Future requests can be sent to this email address:

22/10/2020

Welcome to Probus Surgery

At Probus Surgery the doctors and nurses take pride in offering the highest standard of patient-centred healthcare. We run many clinics for those suffering with chronic diseases and offer a wide variety of other medical services.  Please see Clinics & Services for more information. 

In addition to our main site at Probus, we also have 4 branch sites in Grampound, Tregony (Roseland Parc Nursing Home), Hewaswater (The Merlin Centre) and Summercourt (Village Hall). Most sites have disabled access and facilities which help maintain ease of access for patients with limited mobility. For the visually impaired, we can provide copies of practice information in larger text upon request.

For details of our opening hours and appointment times, please visit the appropriate page on this website.

Our practice News page contains information on non-clinical items of news from in and around the practice which we hope you find of interest. 

NHS Kernow launches COVID-19 GP and pharmacy services survey

NHS Kernow has launched a new survey to learn about people’s experiences of GP and pharmacy services during the pandemic.

As part of our response to help minimise the spread of COVID-19 and keep the people of Cornwall and the Isles of Scilly safe, there have been changes made to GP and pharmacy services during the pandemic.

We want to learn more about people’s experiences of GP and pharmacy services in Cornwall and the Isles of Scilly during the pandemic. Your feedback will help us to better understand what has worked well for people and where improvements can be made.

The survey should take no more than 15 minutes to complete and includes questions such as:

• Which changes to GP and/or pharmacy services during the pandemic have worked well for you and which changes have not worked well, and why?
• Have you been unable to access GP and/or pharmacy services during the pandemic for any reason?
• Have you purposely avoided contacting or attending GP and/or pharmacy services during the pandemic and if so, what are your concerns?

Paper and easy read versions of the survey can be downloaded on NHS Kernow’s website or by emailing kccg.engagement@nhs.net or calling 07788 492652. Anyone under the age of 16 will need to seek permission from a parent or carer to take part in this survey.

To take the short survey please click here.

PATIENT SURVEY

The results of our patient survey on GP Services have now been published. 

You can view the results by clicking Survey on GP services at Probus Surgery

Important information about the coronavirus (COVID-19)

The NHS in England and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public.

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 10 days.  You can request a test through the Gov.UK website or by calling 119.

Please do not book a GP appointment or attend your GP practice.

If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.

But, if anyone in your home gets symptoms, they should stay at home for 10 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do. 

Only call 111 direct if you are advised to do so by the online service or you cannot go online.

For the latest COVID-19 advice please visit www.nhs.uk/coronavirus

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus, via cough and sneezes or hand contact.

A person can also catch the virus by touching contaminated surfaces, if they do not wash their hands.

This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

•    Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
•    Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
•    Avoid touching your eyes, nose and mouth with unwashed hands.
•    Avoid close contact with people who are unwell.

Do not go to a GP surgery, pharmacy or hospital,if you have symptoms.

Following a stay in hospital, attendance at A&E or a GP consultation, some helpful advice can be found in the following leaflets:

Discharge from A&E or GP consultation

Discharge from a hospital stay

For the NHS Online - Click Here

If you do not have access to the internet, please ring 111 but only if you do not have access to the internet due to the increase in high volume calls.

Mental Health

If you need help for a mental health crisis, emergency or breakdown, or if you are worried about someone else please click on this link for 24hr information and support:

https://www.cornwallft.nhs.uk/i-need-help-now​

If you would like to speak to a GP, please telephone the surgery to make a telephone consultation appointment.

CQC Rating

To view our CQC rating please click here

Diabetes

There are an estimated 29,000 people living with diabetes in Cornwall and the Isles of Scilly.  If you would like more information about:

• Self Care
• Looking after your feet
• Getting your eyes checked
• Preparing for pregnancy when you have diabetes
• Top tips for healthy eating

CLICK HERE to access the video library

If you would like more information about Diabetes care please CLICK HERE to access the Kernow CIC useful information.

If you need to visit the emergency department, a minor injury unit or urgent care centre, you must telephone NHS 111 first to make an appointment. 

You can see how long you may have to wait by using the online waiting time service, which shows the longest wait, how many people are waiting to be seen and how many people are in the department. It also includes opening times and x-ray availability.

Visit: www.kernowccg.nhs.uk/get-info/choose-well/ed-and-miu-waiting-times for details of services in Cornwall and Devon or  the new NHS Quicker app, which can be downloaded for free from the App store: https://nhsquicker.co.uk/app/

NHS Choices replaced by nhs.uk

The NHS Choices website has been renamed nhs.uk and a number of improvements have been made. The information on www.nhs.uk has been made easier to read so people can use it to better manage their health and care. The design has also been improved for use on mobile devices to give people quick access to a range of services and practical health information. The website address remains the same, but you’ll no longer see the NHS Choices logo on the website. It will simply retain the trusted NHS brand.

Click on the link below to take you to the nhs.uk website.

NHS.UK Link

Named Accountable GP for All Patients

Every patient has been allocated a named GP who is responsible for your overall care at the practice. If you would like to know who your named GP is, please contact reception and they will be happy to inform you.

If you wish to change the name of your accountable GP, please let us know and we will make every  reasonable effort to accommodate this request.

Having a named accountable GP does not restrict your entitlement to see any doctor in the practice.

Practice Information Leaflet

To see our Practice Information leaflet, please Click Here