Mission Statement
' To improve health,well-being and lives of those we care for '
DO NOT COME TO THE SURGERY unless you have an appointment - if you are asked to attend the surgery by a Clinician please wear a face covering/mask.
URGENT MEDICAL PROBLEM, SUDDEN DETERIORATION IN HEALTH, SYMPTOMS SUGGESTIVE OF CANCER
PLEASE TELEPHONE THE SURGERY ON 01726 882745
In line with NHS England advice we are postponing all non-urgent blood tests and non-urgent clinical activity. The Royal Cornwall Hospital has suspended all non-urgent referrals and interventions until further notice.
We are grateful for your patience and support during these difficult times.
ADVANCED NOTIFICATION OF CLINICAL SYSTEM CHANGE
The surgery will be changing clinical systems to SystmOne which will begin Monday 13th July 2020 and our business go live date is 21st July. During this time we will continue to see patients who require urgent medical attention and we have put systems in place to limit the impact during the change to patients.
The main difference patients will notice is for those who use The Waiting-room and order their medication online, view their medical record and book online appointment, this will be changing to our new clinical systems version which will be SystemOnline and the app can be downloaded for free once we go live.
Welcome to Probus Surgery
At Probus Surgery the doctors and nurses take pride in offering the highest standard of patient-centred healthcare. We run many clinics for those suffering with chronic diseases and offer a wide variety of other medical services. Please see Clinics & Services for more information.
In addition to our main site at Probus, we also have 4 branch sites in Grampound, Tregony (Roseland Parc Nursing Home), Hewaswater (The Merlin Centre) and Summercourt (Village Hall). Most sites have disabled access and facilities which help maintain ease of access for patients with limited mobility. For the visually impaired, we can provide copies of practice information in larger text upon request.
For details of our opening hours and appointment times, please visit the appropriate page on this website.
Our practice News page contains information on non-clinical items of news from in and around the practice which we hope you find of interest.
PATIENT SURVEY
The results of our patient survey on GP Services have now been published.
You can view the results by clicking Survey on GP services at Probus Surgery
Information for Patients Regarding the Coronavirus
In view of the spreading Coronavirus we are taking steps to protect our patients and staff. From the 16 March 2020 all GP appointments will be via telephone. The GP may be able to help you over the telephone without the need for you to attend the surgery. However, they will decide during your telephone appointment whether they wish to see you face to face and advise you during the call.
Most of our Nurse Appointments will be held at our Grampound branch site but some Nurse clinics will still be held at Probus. You will be telephoned the day before your appointment (or on Friday if your appointment is on Monday) and asked if you have any cold symptoms.
If you have any cold symptoms please DO NOT come to the surgery. Please telephone the surgery and speak to a Receptionist who will be able to advise you.
Important information about the coronavirus (COVID-19)
The NHS in England and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public.
If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days. You can request a test through the Gov.UK website.
Please do not book a GP appointment or attend your GP practice.
If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.
But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online.
For the latest COVID-19 advice please visit www.nhs.uk/coronavirus
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.
A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.
This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
Do not go to a GP surgery, pharmacy or hospital.
For the NHS Online - Click Here
If you do not have access to the internet, please ring 111 but only if you do not have access to the internet due to the increase in high volume calls.
Mental Health
If you need help for a mental health crisis, emergency or breakdown, or if you are worried about someone else please click on this link for 24hr information and support:
https://www.cornwallft.nhs.uk/i-need-help-now
If you would like to speak to a GP, please telephone the surgery to make a telephone consultation appointment.
CQC Rating
To view our CQC rating please click here
Diabetes
There are an estimated 29,000 people living with diabetes in Cornwall and the Isles of Scilly. If you would like more information about:
- Self Care
- Looking after your feet
- Getting your eyes checked
- Preparing for pregnancy when you have diabetes
- Top tips for healthy eating
CLICK HERE to access the video library
If you would like more information about Diabetes care please CLICK HERE to access the Kernow CIC useful information.
If you need to visit the emergency department, a minor injury unit or urgent care centre, you can see how long you may have to wait by using the online waiting time service, which shows the longest wait, how many people are waiting to be seen and how many people are in the department. It also includes opening times and x-ray availability.
Visit: www.kernowccg.nhs.uk/get-info/choose-well/ed-and-miu-waiting-times for details of services in Cornwall and Devon or the new NHS Quicker app, which can be downloaded for free from the App store: https://nhsquicker.co.uk/app/
NHS Choices replaced by nhs.uk
The NHS Choices website has been renamed nhs.uk and a number of improvements have been made. The information on www.nhs.uk has been made easier to read so people can use it to better manage their health and care. The design has also been improved for use on mobile devices to give people quick access to a range of services and practical health information. The website address remains the same, but youll no longer see the NHS Choices logo on the website. It will simply retain the trusted NHS brand.
Click on the link below to take you to the nhs.uk website.
NHS.UK Link
Named Accountable GP for All Patients
Every patient has now been allocated a named GP who is responsible for your overall care at the practice. If you would like to know who your named GP is, please contact reception and they will be happy to inform you.
If you wish to change the name of your accountable GP, please let us know and we will make every reasonable effort to accommodate this request.
Having a named accountable GP does not restrict your entitlement to see any doctor in the practice.
Repeat Prescriptions (either online or paper):
We would kindly ask if...
* You could allow a minimum of 3 full working days (not including weekends) for us to process your prescriptions.
* You can order up to 10 days in advance.
Please Note: If you do not collect your prescription within 4 weeks it will be removed from the shelf.
If you would like to order your medication through The Waiting-room online service, you will need to attend the practice in person, bring some form of identification with you and complete the relevant registration form.
APOLOGIES, WE ARE NOT CURRENTLY PROCESSING WAITING ROOM APPLICATIONS.
IMPORTANT INFORMATION REGARDING YOUR WAITINGROOM ACCOUNT
The surgery will be changing clinical systems to SystmOne which will begin Monday 13th July 2020 and our business go live date is 21st July.
The main difference patients will notice is for those who use The Waiting-room and order their medication online, view their medical record and book online appointment, this will be changing to our new clinical systems version which will be SystmOnline and the app can be downloaded for free and your account will be set up once we go live.
Whilst you are waiting to change to the new system, you can continue to order your medication by either dropping or posting in your paper repeat slip or by emailing enquiries.probussurgery@nhs.net Thank you for your patience during this time of transition.
Patients Guide to Registering with The Waiting Room 2 Online Services
For detailed guidance on how to register with The Waiting Room 2 please follow this link http://www.microtest.co.uk/resources/TWR2-registration_guide.pdf
To view how to use the Waiting Room. Copy the link below into your web browser to watch some demonstrations by selecting from the menu choice.
https://youtu.be/c9p3y8lauY8?list=PLK6qsqNU74IjZgysM8F4pmVwSlxNElXxX
If you are unable to use the Waiting-Room you can email us at enquiries.probussurgery@nhs.net stating your details and the medication you wish to order.
Practice Information Leaflet
To see our Practice Information leaflet, please Click Here
(Site updated 02/07/2020)