NHS COVID Care and Bereavement Booklet


Cornwall Bereavement Network

A new website with a list of charities and services available to offer support to those bereaved, from any cause and of any age.


Sticker Memory Café 

RESTARTING 7th September 2021


We meet at St Marks Church Hall, Sticker at 2pm until 4pm every 1st & 3rd Tuesday of the month 

A safe, friendly place where folk with memory loss and their carers  can come together, make friends and get support.  Activities will include singing, gentle exercise, word games to jog memories and refreshments.  There will be no charge and parking in the village car park is free.

For further information:
E mail Jean at

or ring Jean on 01726 75964



‘What’s On’

Healthy Cornwall are part of Cornwall Council’s Wellbeing and Public Health Directorate.   We work with all age ranges to help people lead a happy healthier life and support them with weight management, healthy eating and physical activity.

Whats On



Friends & Family Survey

To access the survey online, please look for the "have your say" column on the right side of the page and click "Friend & Family Survey". All of your feedback is greatly appreciated. Thank you.



Meningitis C Booster for young adults 

Young adults aged between 17 - 25 are eligible for a free Meningitis C Booster. Please contact the surgery to make an appointment with the Practice Nurse.


     Being referred?


If your GP is referring you to see a Specialist it is important that we have up to date contact details. You can do this by submitting this via the website, or coming into the Surgery to fill out a form.  Please note it is also a requirement to have your height, weight and blood pressure.


Healthy Cornwall

If you wish to have support for stopping smoking, healthy weight for children and adults, healthy pregnancy or physical activity please call 01209 615600 or visit:

contact your doctors online and get a response by the end of the next working day

eConsult is for non-urgent queries only

Mission Statement

' To improve health,well-being and lives of those we care for '



In line with NHS and Public Health England guidance for all healthcare settings, we will continue the use of face coverings and social distancing at Probus GP Surgery and Probus Surgical Centre after July 19th.

Patients and Staff will be asked to wear face coverings when inside the building and seeing a clinician.  We will also continue to limit waiting room capacity in accordance to the strict and robust infection control guidance set out by the NHS and Public Health England.  With cases still on the rise this is important to protect the workforce and our patients who may be vulnerable.

We thank all of our patients for your continued support and trust that patients attending the surgery or surgical centre understand this decision and will support us in continuing to try and keep everyone safe and maintain our services to our patients.

Please do not attend the surgery if you are showing symptoms of coronavirus, please telephone 119

Thank you

Welcome to Probus Surgery

At Probus Surgery the doctors and nurses take pride in offering the highest standard of patient-centred healthcare. We run many clinics for those suffering with chronic diseases and offer a wide variety of other medical services.  Please see Clinics & Services for more information. 

In addition to our main site at Probus, we also have 3 branch sites in Tregony (Roseland Parc Nursing Home), Hewaswater (The Merlin Centre) and Summercourt (Village Hall). Most sites have disabled access and facilities which help maintain ease of access for patients with limited mobility. For the visually impaired, we can provide copies of practice information in larger text upon request.

For details of our opening hours and appointment times, please visit the appropriate page on this website.

Our practice News page contains information on non-clinical items of news from in and around the practice which we hope you find of interest. 

🌟🚶‍♂️Walk In Flu Clinic🚶‍♂️🌟

Saturday 27th November @ Probus Surgery

No appointment needed between 9.30am and 12pm

Available appointments are for patients in the following categories:
• Those aged 6 months to under 50 years in clinical risk groups
• Pregnant women
• Those aged 50 years and over
• Carers
• Close contacts of immunocompromised individuals
• Frontline health and social care staff
‼Please remember your masks‼

Veteran Accredited GP Surgery 11/11/2021

Probus Surgery is proud to announce that we are now an Veteran Accredited GP Surgery.
Today, on Remembrance day, we welcomed Marc and Andy from Active Plus.
Active Plus was established in 2011, is a Community Interest Company that uses the skills, experience and expertise of injured and retired military veterans to deliver unique programmes that build confidence, improve motivation, generate a sense of belonging and self worth; helping people to unlock and fulfil their potential.
Probus Surgery will be working with Active Plus and our new Social Prescriber to support our Veterans.
For more information please visit:
Veterans Gateway There is also an App available to download

Rebecca Teague

(Wellbeing and Resilience Action Planning tool)
Created by young people in Cornwall is now available in app form on the recently released Your way/Headstart app. This means that 10 – 16 year olds can create a plan, refer to it when needed and update as necessary and have access to the accompanying WRAP toolkit with all sorts of tools and resources to support young people's wellbeing.
The Your Way / Headstart App is for 10-16 year olds and is full of information, advice and guidance as well as local youth, community and mental health services and you can create your own WRAP and keep it handy!
Click on the link to find out more and download for Apple and Android


🌟🌟Covid-19 Booster Vaccines🌟🌟
Probus Surgery will be running Covid-19 Booster vaccine clinics at The Merlin Centre.
You will be invited and vaccines will be by appointment only. (this includes Text message invites)
Dates will be released shortly.
💙How and When to get your Covid-19 booster vaccine💙
Probus surgery will offer a Booster dose at least 6 months after you have had your 2nd dose.
The NHS will contact you when you are due to have your booster vaccine.
‼️Please‼️ DO NOT contact the surgery before then
Thank you
🧡Until you are invited here are some frequently asked questions🧡
Q . Which Vaccine will be available?
A. Pfizer
Q. I have history of severe anaphylaxis and I carry Epipen. I had AZ last time.
A. Will need AZ or Moderna- will have a supply for you.
Q. Can I have Covid and Flu at the same time?
A. NO this will be Covid vaccine ONLY .
Q. Do I need to wait 15 mins after my vaccine
A. Yes
Q. If I have had a positive PCR test for Covid-19 do I need to wait?
A. Yes 28 days post positive test before booster.


👍 Join the Arbennek PCN Facebook page 👍

Arbennek Primary Care Network include Probus Surgery, Clays Practice, Brannel Surgery and Roseland Surgery.
The Arbennek PCN worked together to deliver the Covid vaccinations at Clays Practice in Roche.
Details of Covid Boosters have been released on their page!!
Arbennek PCN is delighted to be offering the Covid Booster to the patients of our practices. The dates of the booster clinics will be released in due course. Information regarding eligibility is linked below. The practices have already started their flu vaccinations, alongside their usual routine work and preparing for what is planned to be a busy winter. Therefore, please do not contact your practice regarding the booster at this time, you will receive an invitation.
Thank you for your ongoing support.
Arbennek PCN

Update Regarding Data Sharing with NHS Digital


Originally from 1 July 2021 it was announced data may be shared from the GP medical records about:

  • any living patient registered at a GP practice in England when the collection started - this includes children and adults
  • any patient who died after this data sharing started, and was previously registered at a GP practice in England when the data collection started

This was then pushed back to September 2021 but following an announcement by the Parliamentary Under Secretary of State Jo Churchill, she has set out a new process for commencing data collection, moving away from any previously fixed date until certain criteria is met. This means no new date has been set for the collection of data from GP clinical systems.

The NHS will not share your name or where you live. Any other data that could directly identify you, for example your NHS number, General Practice Local Patient Number, full postcode and date of birth, is replaced with unique codes which are produced by de-identification software before the data is shared with NHS Digital.

This process is called pseudonymisation and means that no one will be able to directly identify you in the data. 

The NHS needs data about the patients it treats in order to plan and deliver its services and to ensure that care and treatment provided is safe and effective. The General Practice Data for Planning and Research data collection will help the NHS to improve health and care services for everyone by collecting patient data that can be used to do this.

Please click on the link below for more information:

You can opt-out of Data Sharing at any point by requesting a Type 1 Opt-out form from reception.


update 13/05/2021

From Monday 17th May once you have received your second dose of the COVID 19 vaccine you will be able to access your Vaccine Passport via the NHS App or via 119

For more information please click on this link:


You should not need to contact the Surgery to access this information.


Suspected UTI'S - Urinary Tract Infection

If you suspect you may have a urine infection a pharmacy may be able to help you or please telephone the surgery.
The Reception team will inform one of our in-house Doctors or Paramedics who may call you back and you may be prescribed antibiotics at the time of the call or asked to bring in a sample.
If you are asked to bring a sample in for testing please ensure you complete the form at the reception desk, ensuring you give permission to be informed of the result if appropriate.
Depending on the result of testing the sample at the surgery it may then be sent to the lab for further clarity, which can take a few days for results. Alternatively you may be informed later in the day of the result if it is normal or the clinician feels you need to start treatment that day.
Please do not bring samples in after 14.00hrs as the courier service finishes at this time.
Thank you for your consideration in this matter.
Urinary tract infections (UTIs) - NHS (


01726 882745

Please do not attend the surgery if you are showing symptoms of coronavirus, please telephone to speak to a GP.


Covid-19 has affected everybody in our Community and here at the Surgery we are following national and county wide guidance on how to keep our services running safely for patients and staff. 

To access a GP we have moved to a Telephone Triage system, which means that your initial appointment will be booked in for a telephone call back with the GP, and this allows the clinically trained staff at the Surgery to assess health concerns over the phone and manage them in a safe and timely manner. If the clinician feels they need to see you, they will book this appointment for you and can also offer you a video consultation.

You can still book a face to face appointment with the Nurse or HCA as required, but some services may not be available as we are prioritising seeing those patients who have not been able to attend the surgery due to the initial restrictions imposed on the health service.

Ways to book appointments (NOW UP TO 4 WEEKS AHEAD):

  •      Telephone the surgery
  •    Online through the NHS App or SystmOnline (you will need to register for these services, details further down this page of our website)

 Other services in place:

  •    eConsult – This service is available for people who want advice from your doctor, self-help information or have an administrative request. To access eConsult you will find the link to get started at the top of our website homepage 
  •    eConsult will now be available Monday to Friday between 6.30am and 6.30pm.

At the end of March we were delighted to welcome two new additions to our team.  Mark Gill and Henry Sullivan who are both experienced Paramedics, and will be assisting the on-call GP each day with urgent clinical problems. 

NEW SERVICE: See a GP by video with Livi. Even at the weekend. 

Patients of Probus Surgery can now see an NHS GP by video using Livi. Get medical advice, prescriptions and referrals on the same day – both on weekdays, out of hours between 18.30pm - 22.00pm,  and at weekends between 8.00am - 16.00pm.  The service is provided free on the NHS.

You can download the Livi app to your mobile phone or tablet, from the App Store or Google Play. Or visit for more information.

Livi GPs are all GMC-registered NHS GPS, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history.

Get the Livi  app here:

To be able to access the Livi App Service patients will need to give permission to share their medical record with Third Parties. This is different than data sharing with NHS Digital. You may be asked for consent when you call the Reception team.


NHS App:

We recommend accessing our online services through the NHSApp.  This can be downloaded to your mobile through the app store (you may find this the easier option, if you have a Smartphone), or through the following website:

You will be required to upload photo identification, but will also need access to a webcam, if you use the website link on a computer.

This service is now live and you can self register for this service today.

For user guides on the NHS App please please CLICK HERE

If you are unable to access the NHS App, the alternative option is SystmOnline. You will need to present in person to the surgery and bring some form of identification with you, i.e. driving licence, passport, utility bill. If you haven't already completed a form to access online services, the reception team will ask you to do so whilst you are here and then they will print off the paperwork for you which will contain the website address to access the system and your login details.

For user guides on SystmOnline please CLICK HERE

Important information about the coronavirus (COVID-19)


The NHS in England and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public.

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 10 days.  You can request a test through the Gov.UK website or by calling 119.

Please do not book a GP appointment or attend your GP practice.

If you live with other people, they should stay at home for at least 10 days, to avoid spreading the infection outside the home. After 10 days, anyone you live with who does not have symptoms can return to their normal routine.

But, if anyone in your home gets symptoms, they should stay at home for another 10 days from the day their symptoms start. The most up-to-date public guidance is always online at

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do. 

Only call 111 direct if you are advised to do so by the online service or you cannot go online.

For the latest COVID-19 advice please visit

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus, via cough and sneezes or hand contact.

A person can also catch the virus by touching contaminated surfaces, if they do not wash their hands.

This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  •    Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  •    Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  •    Avoid touching your eyes, nose and mouth with unwashed hands.
  •    Avoid close contact with people who are unwell.

Do not go to a GP surgery, pharmacy or hospital,if you have symptoms.

Following a stay in hospital, attendance at A&E or a GP consultation, some helpful advice can be found in the following leaflets:

Discharge from A&E or GP consultation

Discharge from a hospital stay

For the NHS Online - Click Here

If you do not have access to the internet, please ring 111 but only if you do not have access to the internet due to the increase in high volume calls.

Mental Health

If you need help for a mental health crisis, emergency or breakdown, or if you are worried about someone else please click on this link for 24hr information and support:

If you would like to speak to a GP, please telephone the surgery to make a telephone consultation appointment.

CQC Rating

To view our CQC rating please click here


There are an estimated 29,000 people living with diabetes in Cornwall and the Isles of Scilly.  If you would like more information about:

  • Self Care
  • Looking after your feet
  • Getting your eyes checked
  • Preparing for pregnancy when you have diabetes
  • Top tips for healthy eating

CLICK HERE to access the video library

If you would like more information about Diabetes care please CLICK HERE to access the Kernow CIC useful information.


 Image result for NHS Quicker logo

If you need to visit the emergency department, a minor injury unit or urgent care centre, you must telephone NHS 111 first to make an appointment. 

You can see how long you may have to wait by using the online waiting time service, which shows the longest wait, how many people are waiting to be seen and how many people are in the department. It also includes opening times and x-ray availability.

Visit: for details of services in Cornwall and Devon or  the new NHS Quicker app, which can be downloaded for free from the App store:

Named Accountable GP for All Patients

Every patient has been allocated a named GP who is responsible for your overall care at the practice. If you would like to know who your named GP is, please contact reception and they will be happy to inform you.

If you wish to change the name of your accountable GP, please let us know and we will make every  reasonable effort to accommodate this request.

Having a named accountable GP does not restrict your entitlement to see any doctor in the practice.

Practice Information Leaflet

To see our Practice Information leaflet, please Click Here

(Site updated 03/12/2021)
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