eConsult is for non-urgent queries only
Mission Statement
' To improve health,well-being and lives of those we care for '
IMPORTANT INFORMATION FOR JULY 19TH ONWARDS
In line with NHS and Public Health England guidance for all healthcare settings, we will continue the use of face coverings and social distancing at Probus GP Surgery and Probus Surgical Centre after July 19th.
Patients and Staff will be asked to wear face coverings when inside the building and seeing a clinician. We will also continue to limit waiting room capacity in accordance to the strict and robust infection control guidance set out by the NHS and Public Health England. With cases still on the rise this is important to protect the workforce and our patients who may be vulnerable.
We thank all of our patients for your continued support and trust that patients attending the surgery or surgical centre understand this decision and will support us in continuing to try and keep everyone safe and maintain our services to our patients.
Please do not attend the surgery if you are showing symptoms of coronavirus, please telephone 119
Thank you
Welcome to Probus Surgery
At Probus Surgery the doctors and nurses take pride in offering the highest standard of patient-centred healthcare. We run many clinics for those suffering with chronic diseases and offer a wide variety of other medical services. Please see Clinics & Services for more information.
In addition to our main site at Probus, we also have 3 branch sites in Tregony (Roseland Parc Nursing Home), Hewaswater (The Merlin Centre) and Summercourt (Village Hall). Most sites have disabled access and facilities which help maintain ease of access for patients with limited mobility. For the visually impaired, we can provide copies of practice information in larger text upon request.
For details of our opening hours and appointment times, please visit the appropriate page on this website.
Our practice News page contains information on non-clinical items of news from in and around the practice which we hope you find of interest.
Christmas Surgery Hours and Patient Help Advice
DECEMBER
Friday 24th December – CHRISTMAS EVE – open 8am-6.30pm
Saturday 25th December – CHRISTMAS DAY --CLOSED
Sunday 26th December –BOXING DAY -- CLOSED
Monday 27th December –BANK HOLIDAY -- CLOSED
Tuesday 28th December – BANK HOLIDAY -- CLOSED
Wednesday 29th December – open 8am- 6.30pm
Thursday 30th December – open 8am- 6.30pm
Friday 31st December – NEW YEARS EVE --open 8am- 6.30pm
JANUARY
Saturday 1st January – NEW YEARS DAY --CLOSED
Sunday 2nd January --CLOSED
Monday 3rd January – BANK HOLIDAY –CLOSED
Normal opening hours will resume from Tuesday 4th January
LIVI APP
Christmas Opening Hours
Christmas Day & Boxing Day fall on a weekend and LIVI will run their normal weekend hours 8am to 4pm.
Monday 27th and Tuesday 28th are classed as Bank Holidays, LIVI will be available between 7am and 10pm
New Years day falls on a Saturday and LIVI will be available 8am to 4pm,
Monday 3rd January (Bank Holiday) LIVI will be available 7am to 10pm.
What is LIVI?
Patients of Probus Surgery can now see an NHS GP by video using Livi. Get medical advice, prescriptions and referrals on the same day – both on weekdays, out of hours between 18.30pm - 22.00pm, and at weekends between 8.00am - 16.00pm. The service is provided free on the NHS.
You can download the Livi app to your mobile phone or tablet, from the App Store or Google Play. Or visit
livi.co.uk for more information.
Livi GPs are all GMC-registered NHS GPS, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history.
To be able to access the Livi App Service patients will need to give permission to share their medical record with Third Parties. This is different than data sharing with NHS Digital. You may be asked for consent when you call the Reception team.
999
Please only call 999 for life threatening emergencies only. For medical help call 111
NHS 111
Available 24 hours a day, 7 days a week. If needed, NHS 111 can book patients in to be seen at their local A&E / emergency department or an urgent treatment centre, emergency dental services, pharmacy or another more appropriate local service – as well as send an ambulance should the patient’s condition be serious or life-threatening.
NHS 119
Available for advice on Coronavirus, symptoms, self-isolation and treating symptoms and vaccination.
Pharmacist
Pharmacists can give treatment advice about a range of common conditions and minor injuries (such as earache, cystitis, skin rashes, red eye and teething)
Pharmacists can help with an emergency supply of medication should you forget to collect/order your medications in time.
Covid Boosters are available on a WALK-IN basis at THE MERLIN CENTRE, Hewas Water, For patients of Probus Surgery ONLY
Tuesday 21st Dec ~ 10am- 4.30pm (closed between 12.30pm and 1pm)
Wednesday 22nd Dec ~ 10am - 4.30pm (closed between 12.30pm and 1pm)
COVID BOOSTER UPDATE
14/12/2021We are pleased to announce that we are now calling patients to offer Covid Booster Vaccines.
You may be called from a withheld number.
PLEASE DO NOT CALL OR EMAIL US
We have a huge list to contact, please be patient we will get to you.
The Clinics will be held at The Merlin Centre, Hewaswater.
Clinics are appointment ONLY
If the Merlin Centre is not suitable for you, please visit the NHS website to book elsewhere, alternatively NHS Kernow website or Facebook page regularly updates with Walk-in Clinics available in Cornwall.
LIVI APP 
Christmas Opening Hours
Christmas Day & Boxing Day fall on a weekend and LIVI will run their normal weekend hours 8am to 4pm.
Monday 27th and Tuesday 28th are classed as Bank Holidays, LIVI will be available between 7am and 10pm
New Years day falls on a Saturday and LIVI will be available 8am to 4pm,
Monday 3rd January (Bank Holiday) LIVI will be available 7am to 10pm.
What is LIVI?
Patients of Probus Surgery can now see an NHS GP by video using Livi. Get medical advice, prescriptions and referrals on the same day – both on weekdays, out of hours between 18.30pm - 22.00pm, and at weekends between 8.00am - 16.00pm. The service is provided free on the NHS.
You can download the Livi app to your mobile phone or tablet, from the App Store or Google Play. Or visit
livi.co.uk for more information.
Livi GPs are all GMC-registered NHS GPS, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history.
To be able to access the Livi App Service patients will need to give permission to share their medical record with Third Parties. This is different than data sharing with NHS Digital. You may be asked for consent when you call the Reception team.
Veteran Accredited GP Surgery 11/11/2021
Probus Surgery is proud to announce that we are now an Veteran Accredited GP Surgery.
Today, on Remembrance day, we welcomed Marc and Andy from Active Plus.
Active Plus was established in 2011, is a Community Interest Company that uses the skills, experience and expertise of injured and retired military veterans to deliver unique programmes that build confidence, improve motivation, generate a sense of belonging and self worth; helping people to unlock and fulfil their potential.
Probus Surgery will be working with Active Plus and our new Social Prescriber to support our Veterans.
For more information please visit:
Veterans Gateway There is also an App available to download
WRAP App
(Wellbeing and Resilience Action Planning tool)
Created by young people in Cornwall is now available in app form on the recently released Your way/Headstart app. This means that 10 – 16 year olds can create a plan, refer to it when needed and update as necessary and have access to the accompanying WRAP toolkit with all sorts of tools and resources to support young people's wellbeing.
The Your Way / Headstart App is for 10-16 year olds and is full of information, advice and guidance as well as local youth, community and mental health services and you can create your own WRAP and keep it handy!
Click on the link to find out more and download for Apple and Android
FACEBOOK
Join the Arbennek PCN Facebook page
Arbennek Primary Care Network include Probus Surgery, Clays Practice, Brannel Surgery and Roseland Surgery.
The Arbennek PCN worked together to deliver the Covid vaccinations at Clays Practice in Roche.
Details of Covid Boosters have been released on their page!!
Arbennek PCN is delighted to be offering the Covid Booster to the patients of our practices. The dates of the booster clinics will be released in due course. Information regarding eligibility is linked below. The practices have already started their flu vaccinations, alongside their usual routine work and preparing for what is planned to be a busy winter. Therefore, please do not contact your practice regarding the booster at this time, you will receive an invitation.
Thank you for your ongoing support.
Update Regarding Data Sharing with NHS Digital
04/08/2021
Originally from 1 July 2021 it was announced data may be shared from the GP medical records about:
- any living patient registered at a GP practice in England when the collection started - this includes children and adults
- any patient who died after this data sharing started, and was previously registered at a GP practice in England when the data collection started
This was then pushed back to September 2021 but following an announcement by the Parliamentary Under Secretary of State Jo Churchill, she has set out a new process for commencing data collection, moving away from any previously fixed date until certain criteria is met. This means no new date has been set for the collection of data from GP clinical systems.
The NHS will not share your name or where you live. Any other data that could directly identify you, for example your NHS number, General Practice Local Patient Number, full postcode and date of birth, is replaced with unique codes which are produced by de-identification software before the data is shared with NHS Digital.
This process is called pseudonymisation and means that no one will be able to directly identify you in the data.
The NHS needs data about the patients it treats in order to plan and deliver its services and to ensure that care and treatment provided is safe and effective. The General Practice Data for Planning and Research data collection will help the NHS to improve health and care services for everyone by collecting patient data that can be used to do this.
Please click on the link below for more information:
https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research/gp-privacy-notice
You can opt-out of Data Sharing at any point by requesting a Type 1 Opt-out form from reception.
NHS APP- VACCINE PASSPORT
update 13/05/2021
From Monday 17th May once you have received your second dose of the COVID 19 vaccine you will be able to access your Vaccine Passport via the NHS App or via 119
For more information please click on this link:
https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-status-when-travelling-abroad
You should not need to contact the Surgery to access this information.
_______________________________________________________
Suspected UTI'S - Urinary Tract Infection
If you suspect you may have a urine infection a pharmacy may be able to help you or please telephone the surgery.
The Reception team will inform one of our in-house Doctors or Paramedics who may call you back and you may be prescribed antibiotics at the time of the call or asked to bring in a sample.
If you are asked to bring a sample in for testing please ensure you complete the form at the reception desk, ensuring you give permission to be informed of the result if appropriate.
Depending on the result of testing the sample at the surgery it may then be sent to the lab for further clarity, which can take a few days for results. Alternatively you may be informed later in the day of the result if it is normal or the clinician feels you need to start treatment that day.
Please do not bring samples in after 14.00hrs as the courier service finishes at this time.
Thank you for your consideration in this matter.
Urinary tract infections (UTIs) - NHS (
www.nhs.uk)
_________________________________________________________
IF YOU HAVE A DETERIORATION IN SYMPTOMS, OR ARE WORRIED ABOUT CANCER PLEASE TELEPHONE THE SURGERY
01726 882745
Please do not attend the surgery if you are showing symptoms of coronavirus, please telephone to speak to a GP.
HOW TO ACCESS SERVICES DURING COVID-19
Covid-19 has affected everybody in our Community and here at the Surgery we are following national and county wide guidance on how to keep our services running safely for patients and staff.
To access a GP we have moved to a Telephone Triage system, which means that your initial appointment will be booked in for a telephone call back with the GP, and this allows the clinically trained staff at the Surgery to assess health concerns over the phone and manage them in a safe and timely manner. If the clinician feels they need to see you, they will book this appointment for you and can also offer you a video consultation.
You can still book a face to face appointment with the Nurse or HCA as required, but some services may not be available as we are prioritising seeing those patients who have not been able to attend the surgery due to the initial restrictions imposed on the health service.
Ways to book appointments (NOW UP TO 4 WEEKS AHEAD):
- Telephone the surgery
- Online through the NHS App or SystmOnline (you will need to register for these services, details further down this page of our website)
Other services in place:
At the end of March we were delighted to welcome two new additions to our team. Mark Gill and Henry Sullivan who are both experienced Paramedics, and will be assisting the on-call GP each day with urgent clinical problems.
NEW SERVICE: See a GP by video with Livi. Even at the weekend.
Patients of Probus Surgery can now see an NHS GP by video using Livi. Get medical advice, prescriptions and referrals on the same day – both on weekdays, out of hours between 18.30pm - 22.00pm, and at weekends between 8.00am - 16.00pm. The service is provided free on the NHS.
You can download the Livi app to your mobile phone or tablet, from the App Store or Google Play. Or visit livi.co.uk for more information.
Livi GPs are all GMC-registered NHS GPS, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history.
Get the Livi app here: https://bit.ly/35YeCsK
To be able to access the Livi App Service patients will need to give permission to share their medical record with Third Parties. This is different than data sharing with NHS Digital. You may be asked for consent when you call the Reception team.
ONLINE SERVICES TO ORDER MEDICATION, BOOK APPOINTMENTS AND ACCESS PARTS OF YOUR MEDICAL RECORD
NHS App:
We recommend accessing our online services through the NHSApp. This can be downloaded to your mobile through the app store (you may find this the easier option, if you have a Smartphone), or through the following website:
https://www.nhsapp.service.nhs.uk/login
You will be required to upload photo identification, but will also need access to a webcam, if you use the website link on a computer.
This service is now live and you can self register for this service today.
For user guides on the NHS App please please CLICK HERE
If you are unable to access the NHS App, the alternative option is SystmOnline. You will need to present in person to the surgery and bring some form of identification with you, i.e. driving licence, passport, utility bill. If you haven't already completed a form to access online services, the reception team will ask you to do so whilst you are here and then they will print off the paperwork for you which will contain the website address to access the system and your login details.
For user guides on SystmOnline please CLICK HERE
Important information about the coronavirus (COVID-19)
The NHS in England and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public.
If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 10 days. You can request a test through the Gov.UK website or by calling 119.
Please do not book a GP appointment or attend your GP practice.
If you live with other people, they should stay at home for at least 10 days, to avoid spreading the infection outside the home. After 10 days, anyone you live with who does not have symptoms can return to their normal routine.
But, if anyone in your home gets symptoms, they should stay at home for another 10 days from the day their symptoms start. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online.
For the latest COVID-19 advice please visit www.nhs.uk/coronavirus
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus, via cough and sneezes or hand contact.
A person can also catch the virus by touching contaminated surfaces, if they do not wash their hands.
This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
Do not go to a GP surgery, pharmacy or hospital,if you have symptoms.
Following a stay in hospital, attendance at A&E or a GP consultation, some helpful advice can be found in the following leaflets:
Discharge from A&E or GP consultation
Discharge from a hospital stay
For the NHS Online - Click Here
If you do not have access to the internet, please ring 111 but only if you do not have access to the internet due to the increase in high volume calls.
Mental Health
If you need help for a mental health crisis, emergency or breakdown, or if you are worried about someone else please click on this link for 24hr information and support:
https://www.cornwallft.nhs.uk/i-need-help-now
If you would like to speak to a GP, please telephone the surgery to make a telephone consultation appointment.
CQC Rating
To view our CQC rating please click here
Diabetes
There are an estimated 29,000 people living with diabetes in Cornwall and the Isles of Scilly. If you would like more information about:
- Self Care
- Looking after your feet
- Getting your eyes checked
- Preparing for pregnancy when you have diabetes
- Top tips for healthy eating
CLICK HERE to access the video library
If you would like more information about Diabetes care please CLICK HERE to access the Kernow CIC useful information.
If you need to visit the emergency department, a minor injury unit or urgent care centre, you must telephone NHS 111 first to make an appointment.
You can see how long you may have to wait by using the online waiting time service, which shows the longest wait, how many people are waiting to be seen and how many people are in the department. It also includes opening times and x-ray availability.
Visit: www.kernowccg.nhs.uk/get-info/choose-well/ed-and-miu-waiting-times for details of services in Cornwall and Devon or the new NHS Quicker app, which can be downloaded for free from the App store: https://nhsquicker.co.uk/app/
Named Accountable GP for All Patients
Every patient has been allocated a named GP who is responsible for your overall care at the practice. If you would like to know who your named GP is, please contact reception and they will be happy to inform you.
If you wish to change the name of your accountable GP, please let us know and we will make every reasonable effort to accommodate this request.
Having a named accountable GP does not restrict your entitlement to see any doctor in the practice.
Practice Information Leaflet
To see our Practice Information leaflet, please Click Here
(Site updated 22/12/2021)