' To improve health,well-being and lives of those we care for '
Welcome to Probus Surgery
At Probus Surgery the doctors and nurses take pride in offering the highest standard of patient-centred healthcare. We run many clinics for those suffering with chronic diseases and offer a wide variety of other medical services. Please see Clinics & Services for more information.
In addition to our main site at Probus, we also have 3 branch sites in Tregony (Roseland Parc Nursing Home), Hewaswater (The Merlin Centre) and Summercourt (Village Hall). Most sites have disabled access and facilities which help maintain ease of access for patients with limited mobility. For the visually impaired, we can provide copies of practice information in larger text upon request.
For details of our opening hours and appointment times, please visit the appropriate page on this website.
Our practice News page contains information on non-clinical items of news from in and around the practice which we hope you find of interest.
Livi and eConsult Update-
To be able to access the Livi App Service patients will need to give permission to share their medical record with Third Parties. This is different than data sharing with NHS Digital. You may be asked for consent when you call the Reception team.
eConsult will now be available Monday to Friday between 6.30am and 6.30pm.
Carers Week 7th-11th June
Who is a Carer?
A carer is someone who provides unpaid support to family or friends, who could not manage without this help. This can include children and adults alike.
If you are a Carer please contact the Surgery, we can signpost you to useful organisations and offer information on Flu and Covid vaccines.
More information for Carers can be found on our Probus Surgery website. Keep following our Facebook page for updates and regular posts regarding local organisations who you may find useful.
G7 Cornwall June 11th-13th
The NHS is working on plans to ensure there is as little disruption as possible to our health and care system in the run up to, and during the G7 summit (11 to 13 June). The NHS will make sure you know about any changes to services they may have to make as soon as we can, but we want to assure you the NHS will still be here to support you and your family
Click on this link for more information :
Data Sharing with NHS Digital
From 1 July 2021. Data may be shared from the GP medical records about:
- any living patient registered at a GP practice in England when the collection started - this includes children and adults
- any patient who died after this data sharing started, and was previously registered at a GP practice in England when the data collection started
The NHS will not share your name or where you live. Any other data that could directly identify you, for example your NHS number, General Practice Local Patient Number, full postcode and date of birth, is replaced with unique codes which are produced by de-identification software before the data is shared with NHS Digital.
This process is called pseudonymisation and means that no one will be able to directly identify you in the data.
The NHS needs data about the patients it treats in order to plan and deliver its services and to ensure that care and treatment provided is safe and effective. The General Practice Data for Planning and Research data collection will help the NHS to improve health and care services for everyone by collecting patient data that can be used to do this.
Please click on the link below for more information
NHS APP- VACCINE PASSPORT
From Monday 17th May once you have received your second dose of the COVID 19 vaccine you will be able to access your Vaccine Passport via the NHS App or via 119
For more information please click on this link:
You should not need to contact the Surgery to access this information.
Suspected UTI'S - Urinary Tract Infection
If you suspect you may have a urine infection a pharmacy may be able to help you or please telephone the surgery.
The Reception team will inform one of our in-house Doctors or Paramedics who may call you back and you may be prescribed antibiotics at the time of the call or asked to bring in a sample.
If you are asked to bring a sample in for testing please ensure you complete the form at the reception desk, ensuring you give permission to be informed of the result if appropriate.
Depending on the result of testing the sample at the surgery it may then be sent to the lab for further clarity, which can take a few days for results. Alternatively you may be informed later in the day of the result if it is normal or the clinician feels you need to start treatment that day.
Please do not bring samples in after 14.00hrs as the courier service finishes at this time.
Thank you for your consideration in this matter.
Urinary tract infections (UTIs) - NHS (www.nhs.uk
DO NOT COME TO THE SURGERY unless you have an appointment - if you are asked to attend the surgery by a Clinician please wear a face covering/mask, as per the new changes to the Government Guidelines - this is mandatory.
For information on face coverings, please CLICK HERE
IF YOU HAVE A DETERIORATION IN SYMPTOMS, OR ARE WORRIED ABOUT CANCER PLEASE TELEPHONE THE SURGERY
Please do not attend the surgery if you are showing symptoms of coronavirus, please telephone to speak to a GP.
HOW TO ACCESS SERVICES DURING COVID-19
Covid-19 has affected everybody in our Community and here at the Surgery we are following national and county wide guidance on how to keep our services running safely for patients and staff.
To access a GP we have moved to a Telephone Triage system, which means that your initial appointment will be booked in for a telephone call back with the GP, and this allows the clinically trained staff at the Surgery to assess health concerns over the phone and manage them in a safe and timely manner. If the clinician feels they need to see you, they will book this appointment for you and can also offer you a video consultation.
You can still book a face to face appointment with the Nurse or HCA as required, but some services may not be available as we are prioritising seeing those patients who have not been able to attend the surgery due to the initial restrictions imposed on the health service.
Ways to book appointments (NOW UP TO 2 WEEKS AHEAD):
- Telephone the surgery
- Online through the NHS App or SystmOnline (you will need to register for these services, details further down this page of our website)
Other services in place:
- eConsult – This service is available for people who want advice from your doctor, self-help information or have an administrative request. To access eConsult you will find the link to get started at the top of our website homepage
At the end of March we were delighted to welcome two new additions to our team. Mark Gill and Henry Sullivan who are both experienced Paramedics, and will be assisting the on-call GP each day with urgent clinical problems.
NEW SERVICE: See a GP by video with Livi. Even at the weekend.
Patients of Probus Surgery can now see an NHS GP by video using Livi. Get medical advice, prescriptions and referrals on the same day – both on weekdays, out of hours between 18.30pm - 22.00pm, and at weekends between 8.00am - 16.00pm. The service is provided free on the NHS.
You can download the Livi app to your mobile phone or tablet, from the App Store or Google Play. Or visit livi.co.uk for more information.
Livi GPs are all GMC-registered NHS GPS, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history.
Get the Livi app here: https://bit.ly/35YeCsK
💊Probus Dispensary- Update💊
Some patients may have seen the recent changes being made to the Dispensary and Reception area at Probus Surgery.
To help lessen footfall into the surgery and allowing a contact free service we now have a Dispensary window serving hatch.
We kindly ask that patients queue safely along the path to the left hand side of the surgery entrance whilst observing the 2 metre rule.
(For you own safety please do not queue in to the car park area)
One of our Dispensary Receptionists will greet you at the window where there is a microphone system for you to communicate through.
We have a large drawer which passes medications from inside the surgery to the patients waiting outside.
If you need to speak to a member of the Dispensary team please come into the Reception area. Please observe the 2 person rule which is in place.
We have plans to provide a weather canopy, watch this space 👀
NEW ONLINE SERVICES TO ORDER MEDICATION, BOOK APPOINTMENTS AND ACCESS PARTS OF YOUR MEDICAL RECORD
We have now successfully completed our clinical system change to SystmOne. Before the change we informed you that the new system to order your medication online would be through SystmOnline.
We are now live, however we recommend accessing our online services through the NHSApp. This can be downloaded to your mobile through the app store (you may find this the easier option, if you have a Smartphone), or through the following website:
You will be required to upload photo identification, but will also need access to a webcam, if you use the website link on a computer.
This service is now live and you can self register for this service today.
For user guides on the NHS App please please CLICK HERE
If you are unable to access the NHS App, the alternative option is SystmOnline. You will need to present in person to the surgery and bring some form of identification with you, i.e. driving licence, passport, utility bill. If you haven't already completed a form to access online services, the reception team will ask you to do so whilst you are here and then they will print off the paperwork for you which will contain the website address to access the system and your login details.
For user guides on SystmOnline please CLICK HERE
We would kindly request that you please allow 5 WORKING days before collection of your prescription.
Future requests can be sent to this email address:
As well as your medication request please include your Name, Date of Birth, First line of your address and where you would like to collect.
If you need to contact the Dispensary please be aware they are unavailable between 11am and 3pm.
Thank you for your co-operation
The Dispensary Team
The results of our patient survey on GP Services have now been published.
You can view the results by clicking Survey on GP services at Probus Surgery
Important information about the coronavirus (COVID-19)
The NHS in England and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public.
If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 10 days. You can request a test through the Gov.UK website or by calling 119.
Please do not book a GP appointment or attend your GP practice.
If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.
But, if anyone in your home gets symptoms, they should stay at home for 10 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online.
For the latest COVID-19 advice please visit www.nhs.uk/coronavirus
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus, via cough and sneezes or hand contact.
A person can also catch the virus by touching contaminated surfaces, if they do not wash their hands.
This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
Do not go to a GP surgery, pharmacy or hospital,if you have symptoms.
Following a stay in hospital, attendance at A&E or a GP consultation, some helpful advice can be found in the following leaflets:
Discharge from A&E or GP consultation
Discharge from a hospital stay
For the NHS Online - Click Here
If you do not have access to the internet, please ring 111 but only if you do not have access to the internet due to the increase in high volume calls.
If you need help for a mental health crisis, emergency or breakdown, or if you are worried about someone else please click on this link for 24hr information and support:
If you would like to speak to a GP, please telephone the surgery to make a telephone consultation appointment.
To view our CQC rating please click here
There are an estimated 29,000 people living with diabetes in Cornwall and the Isles of Scilly. If you would like more information about:
- Self Care
- Looking after your feet
- Getting your eyes checked
- Preparing for pregnancy when you have diabetes
- Top tips for healthy eating
CLICK HERE to access the video library
If you would like more information about Diabetes care please CLICK HERE to access the Kernow CIC useful information.
If you need to visit the emergency department, a minor injury unit or urgent care centre, you must telephone NHS 111 first to make an appointment.
You can see how long you may have to wait by using the online waiting time service, which shows the longest wait, how many people are waiting to be seen and how many people are in the department. It also includes opening times and x-ray availability.
Visit: www.kernowccg.nhs.uk/get-info/choose-well/ed-and-miu-waiting-times for details of services in Cornwall and Devon or the new NHS Quicker app, which can be downloaded for free from the App store: https://nhsquicker.co.uk/app/
NHS Choices replaced by nhs.uk
The NHS Choices website has been renamed nhs.uk and a number of improvements have been made. The information on www.nhs.uk has been made easier to read so people can use it to better manage their health and care. The design has also been improved for use on mobile devices to give people quick access to a range of services and practical health information. The website address remains the same, but youll no longer see the NHS Choices logo on the website. It will simply retain the trusted NHS brand.
Click on the link below to take you to the nhs.uk website.
Named Accountable GP for All Patients
Every patient has been allocated a named GP who is responsible for your overall care at the practice. If you would like to know who your named GP is, please contact reception and they will be happy to inform you.
If you wish to change the name of your accountable GP, please let us know and we will make every reasonable effort to accommodate this request.
Having a named accountable GP does not restrict your entitlement to see any doctor in the practice.
Practice Information Leaflet
To see our Practice Information leaflet, please Click Here
(Site updated 10/06/2021)