NHS COVID Care and Bereavement Booklet


Cornwall Bereavement Network

A new website with a list of charities and services available to offer support to those bereaved, from any cause and of any age.


Probus Memory Café


A Member of Cornwall Memory Café Network

Due to the current guidelines from the Government and the situation with regards to Coronavirus Covid-19, the Memory Cafe is postponed until further notice.



Do you care for someone who has problems with their memory?


We do ..and we also care for their carers.


For more information, contact Jill Prisk 01726 884388 or 07541319989 EmaiI:


Sticker Memory Café


We meet at St Marks Church Hall, Sticker at 2pm until 4pm every 1st & 3rd Tuesday of the month starting from the 05 November 2019.

A safe, friendly place where folk with memory loss and their carers  can come together, make friends and get support.  Activities will include singing, gentle exercise, word games to jog memories and refreshments.  There will be no charge and parking in the village car park is free.

For further information:
Phone Catherine on  07717 333713
E mail Jean at



‘What’s On’

Healthy Cornwall are part of Cornwall Council’s Wellbeing and Public Health Directorate.   We work with all age ranges to help people lead a happy healthier life and support them with weight management, healthy eating and physical activity.

Whats On



Friends & Family Survey

To access the survey online, please look for the "have your say" column on the right side of the page and click "Friend & Family Survey". All of your feedback is greatly appreciated. Thank you.



Meningitis C Booster for young adults 

Young adults aged between 17 - 25 are eligible for a free Meningitis C Booster. Please contact the surgery to make an appointment with the Practice Nurse.


     Being referred?


If your GP is referring you to see a Specialist it is important that we have up to date contact details. You can do this by submitting this via the website, or coming into the Surgery to fill out a form.  Please note it is also a requirement to have your height, weight and blood pressure.


Healthy Cornwall

If you wish to have support for stopping smoking, healthy weight for children and adults, healthy pregnancy or physical activity please call 01209 615600 or visit:

contact your doctors online and get a response by the end of the next working day

Mission Statement

' To improve health,well-being and lives of those we care for '

DO NOT COME TO THE SURGERY unless you have an appointment - if you are asked to attend the surgery by a Clinician please wear a face covering/mask.

For information on face coverings, please CLICK HERE


01726 882745

Please do not attend the surgery if you are showing symptoms of coronavirus, please telephone to speak to a GP.


Covid-19 has affected everybody in our Community and here at the Surgery we are following national and county wide guidance on how to keep our services running safely for patients and staff. 

 To access a GP we have moved to a Telephone Triage system which means that your initial appointment will be booked in for a telephone call back with the GP and this allows the clinically trained staff at the Surgery to assess health concerns over the phone and manage them in a safe and timely manner. If the clinician feels they need to see you, they will book this appointment for you and can also offer you a video consultation.

You can still book a face to face appointment with the Nurse or HCA as required but some services may not be available as we are prioritising seeing those patients who have not been able to attend the surgery due to the initial restrictions imposed on the health service.

Ways to book appointments (NOW UP TO 4 WEEKS AHEAD):

  •      Telephone the surgery
  •      Online through the NHS App or SystmOnline (you will need to register for these services, details further down this page of our website)

 Other services in place:

  •      eConsult – This service is available for people who want advice from your doctor, self-help information or have an administrative request. To access eConsult you will find the link to get started at the top of our website homepage
  •      Email –

 At the end of March we were delighted to welcome two new additions to our team.  Mark Gill and Henry Sullivan who are both experienced Paramedics and will be assisting the on-call GP each day with urgent clinical problems.




Due to the ongoing Covid Pandemic the way we are delivering your Flu Vaccination will be different this year.

Patient safety is paramount and we are looking at ways to offer our services safely as well as adhering to Government guidelines and social distancing rules.

To protect our patients and staff at the Surgery we will be offering a ‘Drive through Flu Clinic’. This will be held at The Eden Project near St. Austell starting from Tuesday 6th October.

The appointments are bookable in advance and will be provided by healthcare professionals on behalf of Probus Surgery.

*HOW TO BOOK* Details will be released in the next week!


We understand that not everyone can attend a ‘Drive through Flu Clinic’, with this is mind we have limited bookable appointments at Grampound Surgery. (Mondays mornings ONLY from 28th September)

*HOW TO BOOK* Appointments are now available to book at Grampound Surgery.


We would kindly ask that:

*Patients do NOT attend if they are experiencing Covid symptoms.

*Patients should wear a Face covering/mask when attending either Clinic.

*Patients should wear clothing which is easily removed to access the intended injection site.

Follow our Facebook page for updates.


We have now successfully completed our clinical system change to SystmOne. Before the change we informed you that the new system to order your medication online would be through SystmOnline.

We are now live, however we recommend accessing our online services through the NHSApp.  This can be downloaded to your mobile through the app store (you may find this the easier option, if you have a Smartphone), or through the following website:

You will be required to upload photo identification, but will also need access to a webcam, if you use the website link on a computer.

This service is now live and you can self register for this service today.

For user guides on the NHS App please please CLICK HERE

If you are unable to access the NHS App, the alternative option is SystmOnline. You will need to present in person to the surgery and bring some form of identification with you, i.e. driving licence, passport, utility bill. If you haven't already completed a form to access online services, the reception team will ask you to do so whilst you are here and then they will print off the paperwork for you which will contain the website address to access the system and your login details.

For user guides on SystmOnline please CLICK HERE

Repeat Prescriptions

We would kindly ask if...

* You could allow a minimum of 3 full working days (not including weekends) for us to process your prescriptions.

* You can order up to 10 days in advance.

Please Note: If you do not collect your prescription within 4 weeks it will be removed from the shelf.

Dear Patients - Please bear with us as we are experiencing some delays in getting prescriptions out due to staff shortages/sickness.

It may take up to 5 days to process your medication, we are endeavouring to give you our best service that we can in the current climate. 

Our dispensary telephones are off between 10am and 11am in the morning and between 2pm and 3pm in the afternoon, enabling some precious time to catch up. 

Thank you for your patience. 

Sam Young - Dispensary Lead

Welcome to Probus Surgery

At Probus Surgery the doctors and nurses take pride in offering the highest standard of patient-centred healthcare. We run many clinics for those suffering with chronic diseases and offer a wide variety of other medical services.  Please see Clinics & Services for more information. 

In addition to our main site at Probus, we also have 4 branch sites in Grampound, Tregony (Roseland Parc Nursing Home), Hewaswater (The Merlin Centre) and Summercourt (Village Hall). Most sites have disabled access and facilities which help maintain ease of access for patients with limited mobility. For the visually impaired, we can provide copies of practice information in larger text upon request.

For details of our opening hours and appointment times, please visit the appropriate page on this website.

Our practice News page contains information on non-clinical items of news from in and around the practice which we hope you find of interest. 

NHS Kernow launches COVID-19 GP and pharmacy services survey

NHS Kernow has launched a new survey to learn about people’s experiences of GP and pharmacy services during the pandemic.


As part of our response to help minimise the spread of COVID-19 and keep the people of Cornwall and the Isles of Scilly safe, there have been changes made to GP and pharmacy services during the pandemic.


We want to learn more about people’s experiences of GP and pharmacy services in Cornwall and the Isles of Scilly during the pandemic. Your feedback will help us to better understand what has worked well for people and where improvements can be made.


The survey should take no more than 15 minutes to complete and includes questions such as:


  • Which changes to GP and/or pharmacy services during the pandemic have worked well for you and which changes have not worked well, and why?
  • Have you been unable to access GP and/or pharmacy services during the pandemic for any reason?
  • Have you purposely avoided contacting or attending GP and/or pharmacy services during the pandemic and if so, what are your concerns?


Paper and easy read versions of the survey can be downloaded on NHS Kernow’s website or by emailing or calling 07788 492652. Anyone under the age of 16 will need to seek permission from a parent or carer to take part in this survey.


To take the short survey please click here.



The results of our patient survey on GP Services have now been published. 

You can view the results by clicking Survey on GP services at Probus Surgery

Important information about the coronavirus (COVID-19)


The NHS in England and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public.

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 10 days.  You can request a test through the Gov.UK website or by calling 119.

Please do not book a GP appointment or attend your GP practice.

If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.

But, if anyone in your home gets symptoms, they should stay at home for 10 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do. 

Only call 111 direct if you are advised to do so by the online service or you cannot go online.

For the latest COVID-19 advice please visit

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus, via cough and sneezes or hand contact.

A person can also catch the virus by touching contaminated surfaces, if they do not wash their hands.

This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  •    Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  •    Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  •    Avoid touching your eyes, nose and mouth with unwashed hands.
  •    Avoid close contact with people who are unwell.

Do not go to a GP surgery, pharmacy or hospital,if you have symptoms.

Following a stay in hospital, attendance at A&E or a GP consultation, some helpful advice can be found in the following leaflets:

Discharge from A&E or GP consultation

Discharge from a hospital stay

For the NHS Online - Click Here

If you do not have access to the internet, please ring 111 but only if you do not have access to the internet due to the increase in high volume calls.

Mental Health

If you need help for a mental health crisis, emergency or breakdown, or if you are worried about someone else please click on this link for 24hr information and support:

If you would like to speak to a GP, please telephone the surgery to make a telephone consultation appointment.

CQC Rating

To view our CQC rating please click here


There are an estimated 29,000 people living with diabetes in Cornwall and the Isles of Scilly.  If you would like more information about:

  • Self Care
  • Looking after your feet
  • Getting your eyes checked
  • Preparing for pregnancy when you have diabetes
  • Top tips for healthy eating

CLICK HERE to access the video library

If you would like more information about Diabetes care please CLICK HERE to access the Kernow CIC useful information.


 Image result for NHS Quicker logo

If you need to visit the emergency department, a minor injury unit or urgent care centre, you must telephone NHS 111 first to make an appointment. 

You can see how long you may have to wait by using the online waiting time service, which shows the longest wait, how many people are waiting to be seen and how many people are in the department. It also includes opening times and x-ray availability.

Visit: for details of services in Cornwall and Devon or  the new NHS Quicker app, which can be downloaded for free from the App store:

NHS Choices replaced by

The NHS Choices website has been renamed and a number of improvements have been made. The information on has been made easier to read so people can use it to better manage their health and care. The design has also been improved for use on mobile devices to give people quick access to a range of services and practical health information. The website address remains the same, but you’ll no longer see the NHS Choices logo on the website. It will simply retain the trusted NHS brand.

Click on the link below to take you to the website.


Choose well

Named Accountable GP for All Patients

Every patient has been allocated a named GP who is responsible for your overall care at the practice. If you would like to know who your named GP is, please contact reception and they will be happy to inform you.

If you wish to change the name of your accountable GP, please let us know and we will make every  reasonable effort to accommodate this request.

Having a named accountable GP does not restrict your entitlement to see any doctor in the practice.

Practice Information Leaflet

To see our Practice Information leaflet, please Click Here

(Site updated 18/09/2020)
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