Mission Statement
' To improve health,well-being and lives of those we care for '
DO NOT COME TO THE SURGERY unless you have an appointment - if you are asked to attend the surgery by a Clinician please wear a face covering/mask, as per the new changes to the Government Guidelines - this is mandatory.
For information on face coverings, please CLICK HERE
IF YOU HAVE A DETERIORATION IN SYMPTOMS, OR ARE WORRIED ABOUT CANCER PLEASE TELEPHONE THE SURGERY
01726 882745
Please do not attend the surgery if you are showing symptoms of coronavirus, please telephone to speak to a GP.
HOW TO ACCESS SERVICES DURING COVID-19
Covid-19 has affected everybody in our Community and here at the Surgery we are following national and county wide guidance on how to keep our services running safely for patients and staff.
To access a GP we have moved to a Telephone Triage system, which means that your initial appointment will be booked in for a telephone call back with the GP, and this allows the clinically trained staff at the Surgery to assess health concerns over the phone and manage them in a safe and timely manner. If the clinician feels they need to see you, they will book this appointment for you and can also offer you a video consultation.
You can still book a face to face appointment with the Nurse or HCA as required, but some services may not be available as we are prioritising seeing those patients who have not been able to attend the surgery due to the initial restrictions imposed on the health service.
Ways to book appointments (NOW UP TO 4 WEEKS AHEAD):
- Telephone the surgery
- Online through the NHS App or SystmOnline (you will need to register for these services, details further down this page of our website)
Other services in place:
- eConsult – This service is available for people who want advice from your doctor, self-help information or have an administrative request. To access eConsult you will find the link to get started at the top of our website homepage
At the end of March we were delighted to welcome two new additions to our team. Mark Gill and Henry Sullivan who are both experienced Paramedics, and will be assisting the on-call GP each day with urgent clinical problems.
Flu Clinics for The UNDER 65s in the at Risk Groups
update 13/10/2020
We now have two dates of clinics which are available at present (more to be released)
Tuesday 27th October at The Eden Project (Drive Through)
Monday 9th November at Grampound Surgery
⭐️To Book your Flu Vaccination⭐️
Please call the surgery after 10am for The Eden Project or Grampound.
OR The Eden Project helpline on 01872 309378 (between 8am-1pm, this number is answered by volunteers and you will need your NHS number when booking).
There is high demand for vaccinations and our staff are doing their utmost to answer your calls as quickly as possible.
Patients who are 50-64 will also be eligible for a free vaccine, they BUT will be invited later in the season. Inline with Government guidelines.
Please remember to wear a face covering/ mask and observe social distancing guidelines.
Drive Through Clinics at The Eden Project
Tuesday 6th October saw the first of our Drive Through Clinics start at the Eden Project for the Over 65s.
A number of our Nurses, HCAs were attending, even Dr.Campbell came back to help after her retirement in July!
The Eden Project is providing a safe and socially distanced service, you do not even have to get out of your car to receive your vaccination.
Alternatively you can choose to book an appointment at Grampound Surgery.
To book your Over 65 vaccination please call the surgery after 10am or call 01872 309378 (this number is answered by volunteers and you will need your NHS number when booking). There is high demand for vaccinations and our staff are doing their utmost to answer your calls as quickly as possible.
⭐️Under the age 65 in the At Risk Groups⭐️
We are currently waiting on stock to arrive of the vaccines for this group (it is not one vaccine for everyone)
As soon as the stock is available we will update patients with how and when to book.
Flu Vaccinations at The Eden Project
Probus Surgery would like to Thank You for your patience regarding information around booking your Flu vaccination.
Unfortunately we are experiencing technical difficulties sending text messages to patients.
Moving forward our Reception Team are now able to book your appointment at The Eden Project.
PLEASE RING AFTER 10AM TO BOOK YOUR APPOINTMENT
Our telephone lines are very busy so please be patient and treat our staff with respect.
WE CAN CURRENTLY ONLY BOOK PATIENTS WHO ARE OVER 65 YEARS OLD
Grampound Surgery Flu Clinics are available but limited.
Please be mindful that these clinics are limited and would ask if they are reserved for frail and vulnerable patients.
The Drive Through Flu Clinic at The Eden Project UPDATE
01/10/2020
As uptake for the Drive Through Flu Clinic is proving very popular, our telephone lines are very busy at the Surgery with patients wishing to book.
If you cannot get through to us please call 01872 309378 for the Eden helpline. ...
You will need to know your individual NHS number when calling this helpline.
You can find your NHS number:
*on your repeat prescription card
*when you log into your NHS App or Airmi.uk
*on hosptial, doctors, dental letters
The helpline is open Monday to Friday 8am until 1pm. It is staffed by volunteers from the local CCG (Clincial Commissioning Group). It is possible that there will be delays on this line, as they are experiencing high call volumes also.
As a reminder- you will need to wear a face covering when attending the Drive Through Clinic 😷
.
We would kindly ask that:
*Patients do NOT attend if they are experiencing Covid symptoms.
*Patients MUST wear a Face covering/mask when attending either Clinic, as per the new mandatory guidelines.
*Patients should wear clothing which is easily removed to access the intended injection site.
Follow our Facebook page for updates.
NEW ONLINE SERVICES TO ORDER MEDICATION, BOOK APPOINTMENTS AND ACCESS PARTS OF YOUR MEDICAL RECORD
We have now successfully completed our clinical system change to SystmOne. Before the change we informed you that the new system to order your medication online would be through SystmOnline.
We are now live, however we recommend accessing our online services through the NHSApp. This can be downloaded to your mobile through the app store (you may find this the easier option, if you have a Smartphone), or through the following website:
https://www.nhsapp.service.nhs.uk/login
You will be required to upload photo identification, but will also need access to a webcam, if you use the website link on a computer.
This service is now live and you can self register for this service today.
For user guides on the NHS App please please CLICK HERE
If you are unable to access the NHS App, the alternative option is SystmOnline. You will need to present in person to the surgery and bring some form of identification with you, i.e. driving licence, passport, utility bill. If you haven't already completed a form to access online services, the reception team will ask you to do so whilst you are here and then they will print off the paperwork for you which will contain the website address to access the system and your login details.
For user guides on SystmOnline please CLICK HERE
Repeat Prescriptions
Dear Patients
We would kindly request that you please allow 5 WORKING days before collection of your prescription.
Future requests can be sent to this email address:
prescriptions.probussurgery@nhs.net
As well as your medication request please include your Name, Date of Birth, First line of your address and where you would like to collect.
If you need to contact the Dispensary please be aware they are unavailable between 11am and 3pm.
Thank you for your co-operation
The Dispensary Team
22/10/2020
Welcome to Probus Surgery
At Probus Surgery the doctors and nurses take pride in offering the highest standard of patient-centred healthcare. We run many clinics for those suffering with chronic diseases and offer a wide variety of other medical services. Please see Clinics & Services for more information.
In addition to our main site at Probus, we also have 4 branch sites in Grampound, Tregony (Roseland Parc Nursing Home), Hewaswater (The Merlin Centre) and Summercourt (Village Hall). Most sites have disabled access and facilities which help maintain ease of access for patients with limited mobility. For the visually impaired, we can provide copies of practice information in larger text upon request.
For details of our opening hours and appointment times, please visit the appropriate page on this website.
Our practice News page contains information on non-clinical items of news from in and around the practice which we hope you find of interest.
NHS Kernow launches COVID-19 GP and pharmacy services survey
NHS Kernow has launched a new survey to learn about people’s experiences of GP and pharmacy services during the pandemic.
As part of our response to help minimise the spread of COVID-19 and keep the people of Cornwall and the Isles of Scilly safe, there have been changes made to GP and pharmacy services during the pandemic.
We want to learn more about people’s experiences of GP and pharmacy services in Cornwall and the Isles of Scilly during the pandemic. Your feedback will help us to better understand what has worked well for people and where improvements can be made.
The survey should take no more than 15 minutes to complete and includes questions such as:
- Which changes to GP and/or pharmacy services during the pandemic have worked well for you and which changes have not worked well, and why?
- Have you been unable to access GP and/or pharmacy services during the pandemic for any reason?
- Have you purposely avoided contacting or attending GP and/or pharmacy services during the pandemic and if so, what are your concerns?
Paper and easy read versions of the survey can be downloaded on NHS Kernow’s website or by emailing kccg.engagement@nhs.net or calling 07788 492652. Anyone under the age of 16 will need to seek permission from a parent or carer to take part in this survey.
To take the short survey please click here.
PATIENT SURVEY
The results of our patient survey on GP Services have now been published.
You can view the results by clicking Survey on GP services at Probus Surgery
Important information about the coronavirus (COVID-19)
The NHS in England and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public.
If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 10 days. You can request a test through the Gov.UK website or by calling 119.
Please do not book a GP appointment or attend your GP practice.
If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.
But, if anyone in your home gets symptoms, they should stay at home for 10 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online.
For the latest COVID-19 advice please visit www.nhs.uk/coronavirus
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus, via cough and sneezes or hand contact.
A person can also catch the virus by touching contaminated surfaces, if they do not wash their hands.
This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
Do not go to a GP surgery, pharmacy or hospital,if you have symptoms.
Following a stay in hospital, attendance at A&E or a GP consultation, some helpful advice can be found in the following leaflets:
Discharge from A&E or GP consultation
Discharge from a hospital stay
For the NHS Online - Click Here
If you do not have access to the internet, please ring 111 but only if you do not have access to the internet due to the increase in high volume calls.
Mental Health
If you need help for a mental health crisis, emergency or breakdown, or if you are worried about someone else please click on this link for 24hr information and support:
https://www.cornwallft.nhs.uk/i-need-help-now
If you would like to speak to a GP, please telephone the surgery to make a telephone consultation appointment.
CQC Rating
To view our CQC rating please click here
Diabetes
There are an estimated 29,000 people living with diabetes in Cornwall and the Isles of Scilly. If you would like more information about:
- Self Care
- Looking after your feet
- Getting your eyes checked
- Preparing for pregnancy when you have diabetes
- Top tips for healthy eating
CLICK HERE to access the video library
If you would like more information about Diabetes care please CLICK HERE to access the Kernow CIC useful information.
If you need to visit the emergency department, a minor injury unit or urgent care centre, you must telephone NHS 111 first to make an appointment.
You can see how long you may have to wait by using the online waiting time service, which shows the longest wait, how many people are waiting to be seen and how many people are in the department. It also includes opening times and x-ray availability.
Visit: www.kernowccg.nhs.uk/get-info/choose-well/ed-and-miu-waiting-times for details of services in Cornwall and Devon or the new NHS Quicker app, which can be downloaded for free from the App store: https://nhsquicker.co.uk/app/
NHS Choices replaced by nhs.uk
The NHS Choices website has been renamed nhs.uk and a number of improvements have been made. The information on www.nhs.uk has been made easier to read so people can use it to better manage their health and care. The design has also been improved for use on mobile devices to give people quick access to a range of services and practical health information. The website address remains the same, but youll no longer see the NHS Choices logo on the website. It will simply retain the trusted NHS brand.
Click on the link below to take you to the nhs.uk website.
NHS.UK Link
Named Accountable GP for All Patients
Every patient has been allocated a named GP who is responsible for your overall care at the practice. If you would like to know who your named GP is, please contact reception and they will be happy to inform you.
If you wish to change the name of your accountable GP, please let us know and we will make every reasonable effort to accommodate this request.
Having a named accountable GP does not restrict your entitlement to see any doctor in the practice.
Practice Information Leaflet
To see our Practice Information leaflet, please Click Here
(Site updated 22/10/2020)