Welcome to Probus Surgery
At Probus Surgery the doctors and nurses take pride in offering the highest standard of patient-centred healthcare. We run many clinics for those suffering with chronic diseases and offer a wide variety of other medical services. Please see Clinics & Services for more information.
In addition to our main site at Probus, we also have 4 branch sites in Grampound, Tregony, Hewaswater (The Merlin Centre) and Summercourt. Most sites have disabled access and facilities which help maintain ease of access for patients with limited mobility. For the visually impaired, we can provide copies of practice information in larger text upon request.
For details of our opening hours and appointment times, please visit the appropriate page on this website.
Our practice News page contains information on non-clinical items of news from in and around the practice which we hope you find of interest.
If you need to visit the emergency department, a minor injury unit or urgent care centre, you can see how long you may have to wait by using the online waiting time service, which shows the longest wait, how many people are waiting to be seen and how many people are in the department. It also includes opening times and x-ray availability.
Visit: www.kernowccg.nhs.uk/get-info/choose-well/ed-and-miu-waiting-times for details of services in Cornwall and Devon or the new NHS Quicker app, which can be downloaded for free from the App store: https://nhsquicker.co.uk/app/
NHS Choices has a wealth of information regarding health conditions and treatments; it also advises you on when you should consult your GP.
Click on the link below to take you to the NHS Choices website.
NHS Choices Conditions Link
Named Accountable GP for All Patients
Every patient has now been allocated a named GP who is responsible for your overall care at the practice. If you would like to know who your named GP is, please contact reception and they will be happy to inform you.
If you wish to change the name of your accountable GP, please let us know and we will make every reasonable effort to accommodate this request.
Having a named accountable GP does not restrict your entitlement to see any doctor in the practice.
Expansion of our Medication Delivery Service
Probus and Grampound Surgeries are always looking for ways to offer the best possible service to our patients so we are pleased to announce that we are now offering the option of 2 new medication delivery sites.
Probus Garage and Grampound Village Store.
These new sites offer flexibility for patients who cannot collect their medications during the Surgeries open hours.
Deliveries and collection of repeat prescription requests are, Tuesday, Wednesday, Thursday and Friday.
We require a minimum of 3 full working days to process repeat prescription requests.
Other sites include: Ladock Post Office, Grampound Road Londis, Sticker Londis, Tregony Londis, Summercourt Memorial Hall, Tresillian (Marys Pasty shop) and Roseland Parc.
Online Prescription Requests:
For those patients who order their repeat prescriptions online please be aware as of the 02 JULY 2018 the Surgery will be switching all Online Prescription Ordering to ‘The Waiting Room 2’ (THIS DOES NOT AFFECT PAPER REPEAT PRESCRIPTIONS REQUESTS).
The ‘mysurgerywebsite’ link on our website has now been removed from our website.
Why are we changing?
- The Waiting Room provides convenient 24hr access to facilities previously available only by telephone or by visiting the surgery.
- The Waiting Room enables patients’ access to Appointment Requests as well as Medication Requests.
- Using one online ordering system will help to streamline the Dispensary’s prescription processing as well as offering an enhanced service to you the patient.
What do you need to do?
You need to register to use ‘The Waiting Room 2’. To do this you need to:
- Ask Reception for an application form to complete, if your order medication for someone else you will need to ask for a proxy form which they will need to complete to allow you access.
- Provide Identification for example~
(Identification is essential as you will be accessing private information)
Once you have done this you will shortly receive a verification email, followed by your account codes to enable you to register.
Repeat Prescriptions (either online or paper):
We would kindly ask if...
* You could allow a minimum of 3 full working days (not including weekends) for us to process your prescriptions.
* You can order up to 10 days in advance.
Please Note: If you do not collect your prescription within 4 weeks it will be removed from the shelf.
If you would like to order your medication through The Waiting-room online service, you will need to attend the practice in person, bring some form of identification with you and complete the relevant registration form.
Patients Guide to Registering with The Waiting Room 2 Online Services
For detailed guidance on how to register with The Waiting Room 2 please follow this link http://www.microtest.co.uk/resources/TWR2-registration_guide.pdf
Practice Information Leaflet
To see our Practice Information leaflet, please CLICK HERE
(Site updated 15/08/2018)