Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- fill out a repeat prescriptions request form
We do not take repeat prescription requests over the phone or email.
Collecting your prescription
You can usually collect your prescription 5 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at any pharmacy that accepts repeat prescriptions
Emergency prescriptions
If you have any problems, queries or difficulties, or if you have accidentally run out of your medication, a dispenser will be available to offer advice and assistance.
Please contact the dispensary through the usual surgery telephone number and select option 1.
Probus dispensary
The dispensary is open at Probus Surgery from 8:30am to 6:30pm, Monday to Friday.
Dispensing facilities are available for most patients who live more than one mile from a pharmacist. You will be advised of your eligibility when you register as a patient.
Delivery service
Regular repeat medication drops are made to the following locations on Monday, Tuesdays, Wednesdays, Thursdays and Fridays:
- Tregony (post office)
- Roseland Parc
- Summercourt Surgery (memorial hall)
- Grampound Road (dhop)
- Ladock (shop)
- Sticker (londis)
- Tresillian (shop – Mary’s Pasties)
- Probus Garage
- Grampound Village Store
If you would like to collect your repeat medication from one of these locations and you pay for your prescription, we will need payment with your repeat prescription request before we are able to send your medication. If you do not pay for your medication, please contact the dispensary and inform them the reason why you do not pay in order for us to update our computer system before we can send out your medication.
In addition, a delivery service is available for patients who are housebound and further information is available from the dispensary regarding this service.
Electronic Prescription Service (EPS)
The Electronic Prescription Service (EPS) is a NHS service that allows us to send your prescription(s) directly to your chosen pharmacy. This paper-free prescription service means that you do not have to come into the surgery to collect your prescription.
Social prescribing
Social prescribing is a holistic approach of non-medical sources of support within the community.
A GP or health professional may refer to a social prescriber who can offer support to individuals to take greater control of their own health. This will start with a conversation that might highlight the barriers someone is facing to improve their health. This might be if someone is isolated and feeling lonely, or feeling stressed due to managing a long-term condition, or problems with work, money, or housing. The social prescriber will then offer support and links to the wider community who may be able to help.
Social prescribing schemes can involve a variety of activities which are typically provided by voluntary and community sector organisations. Examples include volunteering, arts activities, group learning, gardening, befriending, cookery, healthy eating advice and a range of sports.
Social prescribing complements other approaches, such as active signposting by health and care professionals.
For more information on social prescribing, you can visit the NHS website.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- fill out an ask a prescription question form
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges.
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.