Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on Probus Surgery 01726 882 745 or Tregony Surgery 01726 882 745 or Summercourt Surgery 01726 882 745 or The Merlin Centre 01726 882 745
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
You can request a routine appointment in advance during opening times.
We will respond to requests within 2 working days.
You can also:
- phone us on Probus Surgery 01726 882 745 or Tregony Surgery 01726 882 745 or Summercourt Surgery 01726 882 745 or The Merlin Centre 01726 882 745
- use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
- use our nurse or healthcare assistant appointment request form and we will respond within 4 working hours
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Enhanced access
Between 6:30pm and 8am Monday to Friday, and all day at weekends, and on bank holidays your call will be redirected to the NHS 111 service.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: SystmOnline
- fill out a cancel an appointment form
- phone us on Probus Surgery 01726 882 745 or Tregony Surgery 01726 882 745 or Summercourt Surgery 01726 882 745 or The Merlin Centre 01726 882 745 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
We request that a home visit only be requested by patients who are too ill to travel to the surgery. Upon phoning the surgery you will be asked the reason for your home visit request. It would be helpful to give the receptionist as much information as possible. Where possible, please phone the surgery regarding a home visit request before 10:30am.
If you require urgent medical advice, please phone the surgery as normal on 01726 882745 and your query will be dealt with by the acute care team. The acute care team is led by a GP and is available daily. We have an on-call team consisting of advanced nurse practitioners (ANPs) and paramedics. The on-call GP might deem it appropriate for a member of the on-call team to attend your home visit.
At times we would still strongly advise that patients be seen at the surgery due to the facilities accessible for examining and treating you.
Unfortunately, we cannot facilitate home visits due to lack of transport. Should you have issues with transport that mean you unable to get to the surgery, please for a list of services that may be able to help you.
Transport to GP and hospital appointments
Age UK Cornwall transport services (transport access people)
- If you are a patient who has difficulty accessing public transport, TAP might be able to help you. You can call them on 01872 223388 for help with queries and bookings. There is a £3 booking fee and they charge 42p per mile (this information was correct as of April 2020).
- More information is available on their website: Age UK Cornwall | Transport Services (TAP)
Volunteer Cornwall community transport scheme
- VCT also offer a supportive service to patients who have difficulty accessing public transport. They offer affordable travel with a £3 booking fee and 42p per mile charge. To see if they can help you call 01872 265300.
- For more information, visit their website: Volunteer Cornwall Transport – Volunteer Cornwall.