NHS COVID Care and Bereavement Booklet


Cornwall Bereavement Network

A new website with a list of charities and services available to offer support to those bereaved, from any cause and of any age.


Sticker Memory Café 

RESTARTING 7th September 2021


We meet at St Marks Church Hall, Sticker at 2pm until 4pm every 1st & 3rd Tuesday of the month 

A safe, friendly place where folk with memory loss and their carers  can come together, make friends and get support.  Activities will include singing, gentle exercise, word games to jog memories and refreshments.  There will be no charge and parking in the village car park is free.

For further information:
E mail Jean at

or ring Jean on 01726 75964



‘What’s On’

Healthy Cornwall are part of Cornwall Council’s Wellbeing and Public Health Directorate.   We work with all age ranges to help people lead a happy healthier life and support them with weight management, healthy eating and physical activity.

Whats On



Friends & Family Survey

To access the survey online, please look for the "have your say" column on the right side of the page and click "Friend & Family Survey". All of your feedback is greatly appreciated. Thank you.



Meningitis C Booster for young adults 

Young adults aged between 17 - 25 are eligible for a free Meningitis C Booster. Please contact the surgery to make an appointment with the Practice Nurse.


     Being referred?


If your GP is referring you to see a Specialist it is important that we have up to date contact details. You can do this by submitting this via the website, or coming into the Surgery to fill out a form.  Please note it is also a requirement to have your height, weight and blood pressure.


Healthy Cornwall

If you wish to have support for stopping smoking, healthy weight for children and adults, healthy pregnancy or physical activity please call 01209 615600 or visit:

Practice Policies



All staff recognise that working in a busy practice puts them in a special position of trust and responsibility and that patient confidentiality is paramount.

We also provide a confidential service for young people in sexual and other health needs. This applies even if you are under 16. You can be sure that anything you discuss with any member of the practice-family doctor, nurse or any of the practice team mentioned above-will stay confidential.

If you would like more information about what we mean by 'confidential' then please ask and we will be happy to explain and/or provide a copy of our practice confidentiality policy.


We aim to provide you with the best possible service. There may be times when you feel this has not been done.

In these circumstances, please visit, telephone, email or write to Mrs Debbie Barnicoat, Practice Manager (GMS), who will take full details and indicate what action is to be taken. Contact details are on the leaflet below;

Probus Surgery Complaint Leaflet


Which you may prefer to use if you choose to write down your complaint. If you would rather speak to one of the doctors or nurses this can also be arranged.

The Process

We think it is important to deal with such matters swiftly and will acknowledge receipt of all complaints within two working days. Occasionally, if we have to make a lot of enquiries, it might take a little while to respond in full, but the Practice Manager will keep you informed and will aim to resolve matters within two weeks. You are very welcome at any time in the process to bring a friend or relative with you to any meeting that is arranged to facilitate this.

We hope you will use our practice procedure to allow us to look into and, if necessary, put right any problems you may have identified. Our practice procedure does not cover matters of legal liability or compensation: it is not intended to deal with questions of negligence, nor to provide financial compensation. We aim to address your concerns fully to provide you with an explanation and an apology if that is appropriate as well as to discuss with you any further action that may be needed. Please note that if you wish to make a complaint on behalf of someone else, that person's written consent is necessary before we can discuss the matter with you.

Please let us know promptly if you have a complaint

The sooner you make known your feelings, the sooner matters can be dealt with, and the easier it is to establish what may have gone wrong. In accordance with the NHS complaints procedure complaints must be raised within six months of the date of the incident that caused the problem; or within six months of the date of discovering the problem, provided that is within 12 months of the incident.

Zero Tolerance

Physical Violence or Abuse

We will not tolerate threatening or aggressive behaviour. Patients who are violent or abusive to staff and persons present on the practice premises will be removed from our list. These patients will be seen by the local PCT and will be treated at a designated centre provided by the Primary Care Support Agency.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website