Appointments
Routine clinic times are as follows
Probus | 08:30 - 12:00 Booked appointments only | 14:00 - 15:00 Booked appointments only | 16:00 - 18:00 Booked appointments only |
Grampound | 08:30 - 11:30 Booked appointments only Mon,Tues & Fri only | 14:00 - 17:00 Booked appointments only Weds only | CLOSED Thursday |
Tregony (Roseland Parc Nursing Home) | 08:30 - 10:00 - Pre-bookable GP clinic only - Mon & Thurs only 09:00 - 11:00 - Nurse pre-bookable clinic only - Wed only |
Summercourt (Village Hall) | 14:00 - 14:45 - Drop-in clinic - Tues only |
Merlin Centre | 09.00 - 11.30 - Nurse pre-bookable clinic only - Tues & Thurs only 08.40 - 10.40 - Pre-bookable GP clinic only - Alternate Weds 14.00 - 18.00 - Pre-bookable GP clinic only - Alternate Weds |
Please ring either the Probus or Grampound Surgery to arrange an appointment
PLEASE NOTE:
You can now book appointments online. To enable you to book these appointments please visit either Probus or Grampound Surgery and complete an application form providing us with a unique email address, bringing with you some form of identification. We will then set you up to access the system.
To book the online appointments please click: The Waiting Room
These slots are for ROUTINE APPOINTMENTS only. If you feel you will require longer than 10 minutes please phone the surgery on 01726 882745.
We are able to book some appointments up to one month in advance, some a week ahead, others a day ahead and some can only be booked on the day. If you know you need a routine review appointment, please book this in good time - or even before leaving the surgery after your previous appointment. This helps ensure we can offer various day and time options.
We aim to offer everyone an appointment at a time that suits them, and constantly re-evaluate our patients' needs. However, Mondays are always very busy, despite having approximately 120 appointments available, so we would ask you to bear this in mind when you ring.
It is also important to let us know in good time if you no longer require an appointment, so that this slot can be offered to another patient.
The Receptionist team at Probus and Grampound Surgeries can answer in the region of 330 calls a day, the majority of which are patients wishing to make an appointment to see a GP. Please do not be alarmed if the Receptionist asks the reason for your attendance as this information allows the Receptionist to allocate the most appropriate resource to suit your need.
Weekday late evenings
We rotate between Monday, Tuesdays, Wednesdays and Thursdays, providing at least two late evening clinics per week. Each of our partners work these clinics rotationally and appointments are available from 6.30pm. These appointments are only bookable in advance.
Improving Access to General Practice
We are participating in a national incentive to offer evening and weekend appointments to make it easier for you to see a doctor, nurse or other healthcare professional at a time more convenient to you between 6.30pm – 8pm Monday to Friday and at the various hours at the weekend. The aim of the national scheme is to help people who may find it difficult to see a healthcare professional during the traditional surgery opening hours of 8.30am-6.30pm Monday to Friday.
We are working in partnership across the local area and appointments are available at several locations across Cornwall where you may not see a clinician from this practice. The clinician will have access to a summary but not your full notes so appointments are better suited to new conditions or single issue enquiries. The practice will receive a full summary of your consultation and any actions resulting from it the next morning.
Once the benefits of this service have been assessed it may result in longer opening hours being available on a more permanent basis.
Please contact us by phone for details on the locations of the clinics and how to book an evening or weekend appointment.
Urgent medical care continues to be provided by NHS 111 during these late clinics in accordance with the wishes of the Primary Care Trust.